Last Updated on February 28th, 2020

This Privacy Policy shall govern and apply to anyone accessing or using the websites located at www.moovewell.com (hereafter the “Website”) owned and/or operated by Moovewell, LLC (hereafter “Moovewell, LLC”, “we,” “us” or “our”). Moovewell, LLC respects your right to privacy. This policy summarizes what information we may collect, including any personally identifiable information that we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

 

1. INFORMATION COLLECTED BY US

Moovewell, LLC will only collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that is provided voluntarily by you, through our website(s) (including that information you provide to our third party payment processor(s)), social media, newsletters or e-mail correspondence. Our host web server tracks and collects general information about the visits to our Website. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors’ domain names, what states or countries those requests come from and for other business purposes such as improving the functionality of the Website. We will collect general information (such as the type of browser you use and the files you request) to improve our Web site and better meet your needs.

Moovewell, LLC may also request and collect Personal Information from our customers at various locations on our website(s). These include, but not limited to the following actions: at the time of purchase, writing product reviews, participation in events, contests, or promotions, contacting customer service, or customer initiated/created content to this Website. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future. The types of Personal Information we may collect from you can vary according to the method through which it was attained. For example, the types of Personal Information necessary to complete a purchase transaction may vary from Personal Information collected with respect to your interest in certain services offered through the Website.

2. PERSONAL INFORMATION YOU PROVIDE TO US

We receive and store any information you knowingly provide to us, such as: 

  *Full name

  *Email address 

  *Phone number 

  *Shipping Address

  *Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction as facilitated through a third party payment provider (e.g., Stripe))

  *Username and password for your Moovewell, LLC membership

  *A record of your Moovewell, LLC orders, purchase history, and shopping behavior and preferences

  *Information provided by you through your interactions with us in social media

  *Location and geographic information that could be collected if you use our mobile site or app.

Other details that you may submit to us or that may be included in the information provided to us by third parties.

3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

Moovewell, LLC offers various products and services to our customers and also strives to meet the needs of our customers. We use your information such as your name, billing information and mailing address (collectively, the “Personal Information”) for internal purposes such as managing your services, analyzing your preferences, improving our Website and noting trends and statistics. To do this effectively, we need to collect certain Personal Information.

4. THE PERSONAL INFORMATION WE COLLECT FROM YOU

All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. We may request your consent from time to time to take part in improved product performance, surveys or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law. 

By communicating with Moovewell, LLC, including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See below for information on how you can opt out of behavioral tracking on the Website and how we respond to web browser signals and other mechanisms that enable users to exercise choice about behavioral tracking.

The technologies we use for this automatic data collection may include: 

Cookies (or browser cookies). A cookie is a small file placed on your device or computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on the Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information.

Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Moovewell, LLC, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

We may tie this information to Personal Information about you that we collect from other sources or that you provide to us. 

Do Not Track. As discussed above, because we may track Website usage information through the use of cookies, pixels and other tracking mechanisms, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser to delete and disable cookies and other tracking/recording tools. However, getting a “Do Not Track” signal to work as you might want is difficult. Using browsers as an example, not all tracking technologies can be controlled by browsers; unique aspects of your browser might be recognizable even if you disable a tracking technology; not all settings will necessarily last or be effective; even if a setting is effective for one purpose data still may be collected for another; and even if one website observes a “Do Not Track” signal, that website usually will not be able to control other websites.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising. 

However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

5. RECORDKEEPING OF YOUR PERSONAL INFORMATION

Depending on the product you have purchased, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns. We may hold Personal Information for the following purposes: 

  *Internal accounting and administration; 

  *To supply you with information about your account including regular statements; 

  *To respond to inquiries; 

  *Enhancing customer service, product options and to improve product performance; 

  *Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details; 

  *To administer sales records; 

  *To provide information about us, our products, services and special offers; and

  *To analyze our website usage.

  *Occasionally we require third party organizations outside Moovewell, LLC to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example payment processing (e.g., Stripe) and delivering and making available the services). We take all reasonable steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy. However, you understand and acknowledge that such third parties may access your information, including your Personal Information, and that the access and use of your information by such third party may be subject to the terms of its privacy policy. Moovewell, LLC is unable to control what third parties do with your information once such information is in the third party’s possession. 

6. HOW YOUR PERSONAL INFORMATION IS PROTECTED/MANAGED

You may have contact with us personally, by telephone, mail, over the Internet or other e-communication method. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take reasonable steps to protect the Personal Information we hold from misuse, loss, unauthorized access, modification or disclosure.

7. OUR DISCLOSURE OF YOUR INFORMATION

Moovewell, LLC does not share the Personal Information of its users with any unaffiliated third parties for their promotional purposes. We do utilize third party payment processor(s) and third party email management services that allow us to sell and provide the subscription services to you via the Website, and ensure the payment and access to the services. Accordingly, any such third party payment provider and credit card processor may have access to your information, including Personal Information and credit card information, for the purpose of completing transaction and payment and with respect to third party email management service providers specifically, access to your email address(es) on file. You should familiarize yourself with the privacy policy and terms of use governing the collection and use of information by such third party. We may use other third parties for other services from time to time (e.g., email facilitation and management services). These third parties have no authority to use your Personal Information for their own promotional purposes. These third parties will only have limited access to your Personal Information in order to help complete transactions. 

Although Moovewell, LLC uses industry standard practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. You understand and acknowledge that despite taking reasonable efforts to protect data, there is no guarantee that it will be safe from hacking, loss or intrusion via the Internet. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we will not sell or rent any Personal Information about you to any third party. In the event there is a breach of security, or we are made aware that your Personal Information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.

8. LEGAL DISCLOSURE

Moovewell, LLC considers the individual information we maintain to be confidential. It is our policy not to disclose Personal Information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose Personal Information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Moovewell, LLC, in our sole and absolute discretion, deems necessary and appropriate. Moreover, we may disclose your information, including Personal Information to our affiliates, subsidiaries, third party services providers and professional advisors, such as accountants and attorneys and/or in the event of a sale, merger, or transfer of some or all of Moovewell, LLC’s assets, or dissolution or bankruptcy, your Personal Information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your Personal Information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

9. FEEDBACK

If you provide feedback to us, we may use and disclose such feedback in accordance with the terms set forth in our Terms of Use, provided we do not associate such feedback with your Personal Information. We may publish user feedback from time to time, provided that we will obtain your consent prior to posting any feedback that is associated with your Personal Information. We will collect any information contained in such feedback will treat the Personal Information in it in accordance with this Privacy Policy, provided that we may contact you in regards to such feedback. 

10. ACCESSING YOUR PERSONAL INFORMATION

You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before responding to your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then you must notify us and we will use reasonable efforts to correct it upon receipt of the changes from you.

11. LINKS TO THIRD PARTY SITES

Our Website may contain links to other sites that are managed, hosted or maintained by a third party. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your Personal Information and familiarize yourself with the data handling practices and policies of such third party.

12. YOUR CALIFORNIA PRIVACY RIGHTS 

California Civil Code Section 1798.83 permits California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed Personal information (as defined under that statute) of that California resident, for direct marketing purposes in the preceding calendar year and the categories of Personal Information that was disclosed to them. If you are a California resident and you wish to make such a request, you may contact us at support@moovewell.com, or write to us at Moovewell, LLC located at: Moovewell, LLC, PO Box 70921, Henrico, VA 23255.

We may provide you the ability to post information on or through the Website. If you are a California resident who is under 18 and a registered user of the Website and you are unable to remove content or information you posted in a public area of the Website by following the instructions provided on the Website, you may request removal by contacting us at support@moovewell.com. When requesting removal please be specific about the information or content you want removed and provide the URL for each page on the Website where it is located, or the screen location of the apps. We are not required to remove any content or information that: (a) federal or state law requires us or a third party to maintain the content or information; (b) the content or information was not posted by you, the registered user; (c) we anonymize the content or information so that you cannot be identified; (d) you don’t follow our instructions for removing or requesting removal; or (e) you received compensation or other consideration for providing the content or information. REMOVAL OF YOUR POSTED CONTENT OR INFORMATION FROM THE SITE DOES NOT ENSURE COMPLETE OR COMPREHENSIVE REMOVAL OF THAT CONTENT OR INFORMATION FROM OUR SYSTEMS OR THE SYSTEMS OF OUR SERVICE PROVIDERS. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public. Also, some content and information you post that has been copied or reposted by a third party is outside of our control and will not be removed.

13. USER GENERATED CONTENT

Any Personal Information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: reviews of the services, comments, feedback, etc.) becomes publicly available, and can be read, collected, and used by other members of this Website to send you unsolicited messages. Your membership/registration name, email, or other information may also be displayed when you post comments or upload images throughout the Website. Moovewell, LLC is not responsible for the Personal Information users select to disclose in these forums or for any interactions that may result between users from the disclosure of such Personal Information.

14. MINORS/CHILDREN

Our Website is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any Personal Information to our Website or otherwise access our Website. Our Website is not directed at children under 13, and does not knowingly collect any Personal Information from children under 13. We will promptly delete any Personal Information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent. By using the Website you represent and warrant that you are 13 years of age or older. 

15. NON-US USERS

The Website is only intended to be used by users located within the United States and Canada. You understand and agree that you may not currently access the Website outside of the United States and/or Canada.

16. AGREEMENT TO OUR TERMS & CHANGES TO THIS PRIVACY STATEMENT

By using this Website, you consent to the collection and use of information by Moovewell, LLC from the Website as indicated above. Moovewell, LLC reserves the right to modify this privacy policy at any time, provided that Moovewell, LLC will send you an email highlighting the major changes to this policy and also including a link to the new policy. We will also reflect any such modifications in these Web pages.

17. CONTACT US

We welcome your questions, comments, and concerns about this Privacy Policy and Website. You can reach us at: support@moovewell.com. 

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